Privacy Policy
Last updated: October 7, 2026
This policy explains what information Urbaan collects when you use our website, how we use it, and the choices you have.
Information we collect
- Account details: your name, email, phone number, address, division and district, and a profile photo if you add one.
- Order details: the items you order, your delivery address, contact details and order history. This applies to guest orders too.
- Reviews: the name, rating, comment and photos you submit. Reviews are shown publicly on the product page.
- Password: stored in a hashed form, so no one at Urbaan can read it.
How we use it
- To process, confirm and deliver your orders.
- To contact you about your orders, returns and refunds.
- To manage your account and show your order history.
- To help you when you contact customer support.
We don't sell your personal information.
Who we share it with
- Delivery partners receive your name, phone number and address to deliver your order.
- Service providers that host our website and store images, only as needed to run the store.
- Google Analytics receives information about how visitors use our website, as described under Cookies and analytics below.
- Authorities, when the law requires it.
Payments
All orders are Cash on Delivery, so we don't collect card or mobile banking details on our website. If you're due a refund, we'll ask for your bKash or Nagad number to send it.
Cookies and analytics
We use essential cookies to keep you signed in and to remember your shopping cart. We don't use advertising cookies.
We also use Google Analytics, which sets cookies to show us how visitors use our website, such as which pages are viewed and how long visits last. This helps us improve the store. Google handles this data under its own privacy terms, and you can opt out with the Google Analytics opt-out add-on.
Your choices
You can view and update your details anytime in My Account. To delete your account or ask what information we hold about you, message us on WhatsApp or Messenger.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact us
Questions about your privacy? Message us on WhatsApp or Messenger.